Payments

Packages must be paid in full prior to scheduling of sessions.

Cancellations and Rescheduling

To cancel or reschedule an appointment, please call +1 (650) 397-8588. When a client schedules a session with us, a block of time is reserved specifically for that client. Time is valuable for both us and our clients. Therefore, 24-hour notice is required to cancel or reschedule a session. Should a 24-hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s package of purchased sessions. As a courtesy to our clients and because we realize emergencies do occur, clients may cancel or reschedule a session up to 4 times per year outside the 24-hour cancellation and rescheduling policy by giving us a minimum 3-hour notice. If a client chooses to use this option and gives at least a 3-hour notice, that session will not be deducted from the client’s package of purchased sessions. However, a cancelled or rescheduled session will still be deducted from the client’s package of purchased sessions if less than a 3-hour notice is given in any case. Similarly, this policy applies to our staff. Should a situation arise when we have to cancel or reschedule a session with a client, we will do our best to provide the client with 24-hour notice. If we cannot provide 24-hour notice, we will not deduct that session from the client’s package of purchased sessions.

No-Show Policy

Should a client fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from the client’s package of purchased sessions.

Refunds

Sorry, there are no refunds for Compass Labz purchases.

Policies are subject to change at the discretion of Compass Labz. Any policy change will be posted at www.compasslabz.com.